Refund Policy

1. Refund Eligibility

1.1 Live Cohort Courses

You are eligible for a 100% refund if you request it within 7 calendar days of your cohort's official start date.

Important: The 7-day window begins on your cohort start date, NOT your enrollment date. If you enroll 2 weeks before the cohort starts, the refund window begins when the cohort starts.

1.2 Self-Paced (Offline) Courses

For self-paced courses without a scheduled cohort, you are eligible for a 100% refund if you request it within 7 calendar days of your purchase date.

1.3 After the 7-Day Window

Refund requests made after the 7-day window has expired are not eligible for a refund, except in the special circumstances described in Section 6.

1.4 Eligibility Examples

2. How to Request a Refund

2.1 Refund Request Process

To request a refund:

1. Email us at contact@algoengineer.com within the 7-day refund window.
2. Include the following information:
   • Full name
   • Email address used for enrollment
   • Course name and cohort start date (or purchase date for self-paced courses)
   • Reason for refund (optional, but helps us improve)
3. Confirmation: You will receive a confirmation email within 24 hours acknowledging your refund request.
4. Processing: Approved refunds are processed within 5-7 business days.

2.2 Refund Timeline

3. Refund Method

Refunds are issued to the original payment method used during enrollment:

• Credit Card: Refund appears on your credit card statement within 5-10 business days after processing.
• Debit Card: Refund credited to your bank account within 5-10 business days after processing.

We do not issue refunds via check, wire transfer, cryptocurrency, or alternative payment methods. Refunds can only be issued to the original payment method on record.

4. What Happens After a Refund

4.1 Course Access Revoked

Once a refund is processed, your access to the following will be revoked:

• Student dashboard and course materials
• Recorded lectures and course recordings
• Problem bank, code editor, and solutions
• Mock interview scheduling
• Live Zoom class sessions

4.2 Re-Enrollment

You may re-enroll in the same course or a different cohort at any time. However, you will need to pay the current course price. Promotional pricing or discounts from your original enrollment may not apply to re-enrollments.

5. Non-Refundable Scenarios

Refunds are NOT available in the following cases:

• After 7-Day Window: Requests made more than 7 calendar days after the cohort start date (or purchase date for self-paced courses)
• Course Completion: If you have completed more than 50% of the course curriculum at the time of the request, as measured by our learning management system
• Account Violations: If your account was suspended or terminated due to violations of our Terms of Service (including plagiarism, content sharing, or harassment)

If you used a promotional code or discount, any approved refund will be based on the actual amount you paid, not the original listed price.

6. Special Circumstances

6.1 Medical Emergencies and Hardship

In cases of documented medical emergencies, military deployment, or significant unforeseen life events, contact us at contact@algoengineer.com. We will review your situation on a case-by-case basis and may offer:

• Transfer to a future cohort at no additional charge
• Extended refund consideration beyond the standard 7-day window

We may request supporting documentation (e.g., a doctor's note or military orders) at our discretion.

6.2 Course Cancellations by AlgoEngineer

If we cancel a cohort due to insufficient enrollment, instructor unavailability, or other operational reasons, you will receive:

• Option 1: Full refund processed within 5 business days
• Option 2: Transfer to the next available cohort at no additional cost

We will notify you of the cancellation and your options via email.

7. Chargebacks

We encourage you to contact us directly to resolve any payment concerns before initiating a chargeback (dispute) with your bank or credit card company. Chargebacks initiated without first attempting to resolve the issue through our refund process may result in account suspension, and fraudulent chargebacks may result in permanent account termination. Please see Section 5.5 of our Terms of Service for details.

8. Questions and Support

For refund-related questions, contact us:

• Email: contact@algoengineer.com
• Mail: AlgoEngineer, 2510 Kates Pl, Prosper, TX 75078

We aim to respond to all refund inquiries within 24 hours during business days (Monday-Friday, 9:00 AM - 6:00 PM CST).