Refund Policy

1. Refund Eligibility

1.1 7-Day Window from Cohort Start Date

You are eligible for a 100% refund if you request it within 7 calendar days of your cohort's official start date.

Important: The 7-day window begins on your cohort start date, NOT your enrollment date. If you enroll 2 weeks before the cohort starts, the refund window begins when the cohort starts.

1.2 Refund Eligibility Examples

2. How to Request a Refund

2.1 Refund Request Process

To request a refund, follow these steps:

1. Email us at refunds@algoengineer.com within 7 days of your cohort start date.
2. Include the following information:
   • Full name
   • Email address used for enrollment
   • Course name and cohort start date
   • Reason for refund (optional but appreciated for feedback)
3. Confirmation: You will receive a confirmation email within 24 hours.
4. Processing: Refunds are processed within 5-7 business days.

2.2 Refund Timeline

3. Refund Method

Refunds are issued to the original payment method used during enrollment:

• Credit Card: Refund appears on your credit card statement within 5-10 business days after processing.
• Debit Card: Refund credited to your bank account within 5-10 business days.

We do not issue refunds via check, wire transfer, or alternative payment methods.

4. What Happens After Refund

4.1 Course Access Revoked

Once a refund is processed, your access to the following will be immediately revoked:

• Student dashboard
• Course materials and recordings
• Problem bank and code editor
• Mock interview scheduling
• Live Zoom classes

4.2 Re-Enrollment

You may re-enroll in the same course or a different cohort at any time. However, you will need to pay the full course price again. Promotional pricing may not apply to re-enrollments.

5. Non-Refundable Scenarios

Refunds are NOT available in the following cases:

• After 7-Day Window: Requests made more than 7 days after cohort start date
• Course Completion: If you have completed more than 50% of the course curriculum
• Account Violations: If your account was terminated due to Terms of Service violations (plagiarism, content sharing, harassment)
• Bundle Partial Refunds: If you purchased a bundle (e.g., DSA + System Design) and completed one course, we cannot refund the bundle price
• Promotional Discounts: If you used a promotional code, the refund is based on the discounted price you paid, not the original price

6. Upgrades and Downgrades

6.1 Upgrading to a Bundle

If you enrolled in a single course and want to upgrade to a bundle or All-Access Pass, you only pay the difference in price. Contact us at support@algoengineer.com to arrange an upgrade.

6.2 No Downgrades

We do not offer downgrades from bundles to individual courses. If you purchased the All-Access Pass, you cannot receive a partial refund to downgrade to a single course.

7. Special Circumstances

7.1 Medical Emergencies

In case of medical emergencies or unforeseen life events, contact us at support@algoengineer.com. We may offer:

• Cohort transfer to a future session (no additional charge)
• Extended refund window (case-by-case basis)

7.2 Course Cancellations by AlgoEngineer

If AlgoEngineer cancels a cohort due to insufficient enrollment or instructor unavailability, you will receive:

• Option 1: Full refund processed within 5 business days
• Option 2: Transfer to the next available cohort at no additional cost

8. Questions and Support

For refund-related questions, contact us:

• Refund Requests: refunds@algoengineer.com
• General Support: support@algoengineer.com